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Terms and Conditions

Interpretation and Definitions

Construction Help Centre is the business name of Construction Help Centre Ltd.

Company No. 12464331 (Registered in Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX) Construction Help Centre is a Booking Agent which helps candidates as well as companies to obtain the Construction Card(Green Labourer Card, Red Provisional Card and Blue Skilled Worker Card, etc..) as well as booking candidates for their Health Safety & Environmental Tests.

This website ("") is owned and handled by Construction Help Centre Ltd.

The phrase "Consumer" signifies any user of this website who buys a product not in the course of business.

The phrase "you", "your" and "yours" signifies any user of this website who wishes to purchase a product or service from the website. If you are acting on behalf of a business, you confirm that you have authority from that business authorise to use their credit card and purchase from our website.

The phrase "The Company" ,"Construction Help Centre", "we", "us", "our" and "ours" signifies Construction Help Centre.



These terms and conditions shall be mandatory on any individual or company, business or partnership that buys services or makes bookings with Construction Help Centre Ltd. on any of its websites.

Use of this website and the information,  and services available through this website are subject to all applicable laws and regulations and to these Terms and Conditions.

If you are using our service on behalf of a business that you work for, by paying for our services you confirm that you have authority from the business owner and they have authorized you to make payment for the services offered by Construction Help Centre Ltd. via our website.

Use of this website, you agree to these terms and conditions, which form a legally mandatory agreement. If you do not agree, please exit this Website. These terms are only applicable to persons who are authorized users of our website.

We do not sell services to a person under the age of 16. If you are under the age of 16, you may only purchase services on our website with authority given by guardian.

We have the right to amend Construction Help Centre Ltd.'s terms at any time. The terms on our website at the time you place your order will be the terms which apply to you. These terms and conditions may be changed by us without specific notice to you. The latest terms and conditions will be posted on the website, and you can always read these terms and conditions before using the website. ACCESS TO THIS WEBSITE (OR PORTIONS THEREOF) AND THE USE OF INFORMATION, MATERIALS, PRODUCTS OR SERVICES PROVIDED THROUGH THIS WEBSITE (OR PORTIONS THEREOF), IS NOT INTENDED AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES APPLICABLE LAWS OR REGULATIONS.

You are requested to revert to the emails, complete your test, course and send your valid documents within 5 months or else the services will be terminated from the system.

These Terms and Conditions are effective from 16th June 2020 until further notice.

Full Agreement

You have read and understood these Terms and agree that it constitutes the complete and exclusive statement of the agreement between us with respect to the subject matter hereof and supersedes all proposals, representations, understandings and prior agreements, whether oral or written and all other communications between us relating thereto.

These terms further contain the entire understanding between you and us with respect to this website and no representation, statement, inducement oral or written, not contained herein shall bind any party to this agreement. Should any part of these terms for any reason be declared invalid by a court of competent jurisdiction, such determination shall not affect the validity of any remaining portion and such remaining portion shall remain in full force and effect as if the invalid portion of these terms had been eliminated? Our failure to enforce any provision of these terms shall not be deemed a waiver of such provision nor of the right to enforce such provision.

You are requested to revert to the emails, complete your test, course and send your valid documents within 5 months or else the services will be terminated from the system.

Data Protection Consent

By admitting to these Terms, you admit to the terms of our Privacy Policy

Any communication you convey to us over the Internet is and will be handled as non-confidential. Upon the transmission of any personal information to us, you give permission to us to distribute such information for any lawful purpose.

Posting or spreading of any unlawful, threatening, slanderous, defaming, obscene, pornographic or profane or any material that could encourage conduct that would be considered a criminal offence or violation of any law is strictly prohibited.

We reserve the right to monitor your transmission with us whether by mail, voice, fax, e-mail or any other form of transmission for the purposes of quality control, security and other business needs.

Nevertheless the foregoing, all personal data provided to us as a result of this website will be handled in line with our Privacy Policy.

Terms and Conditions of Bookings

All payments are processed in GBP.

All bookings that are made are on a subject to availability basis.

Construction Help Centre Ltd. forwards all customers a confirmation email and text to your mobile within 48 working hours from the time the booking is made. The customer will also receive a confirmation via text sent by CITB to confirm their date and time. If the customer has not received any correspondence from Construction Help Centre within 48 hours, they are advised to email our support team at

Booking Proof

After placing your order you will receive a confirmation email, which acts as a receipt of payment and proof of the booking, along with your full acceptance of all terms & conditions as detailed here. All Orders placed with the Construction Help Centre are valid for 120 days. Customers are requested to send all valid documents within the time frame to get services or services will be barred. 

Waiver Form

The waiver form can be obtained by calling our Customer Services team on 0203983639. It is your responsibility to get the form from us via email and to fill it out correctly.

Please ensure that your form is duly signed by your sponsor and they must clearly state who they are. Also, your form must include a recent photograph and it must be signed by you and your sponsor.

It is your responsibility to read the form and fill it out correctly and ensure you take it along to the test centre with you and this form is valid for one test only.


By Booking Test with Construction Help Centre

By booking a test with us, you fully admit that your booking is for the arrangement of the test and not for the date that you selected (which are always sold subject to availability). The fee that you pay is inclusive of the £21 test fee and our booking and support fee. The details that you provide us with when filling out the form will be used to process your booking. We are not responsible if your booking is placed with any incorrect details that you have provided us. If any error is made on our behalf, such as incorrectly submitting the exact details that you have provided us with, it is our responsibility and we will not charge for any amendments. The Construction Help Centre team are tasked to review any inaccuracies for every booking submitted, if we require any additional information from you, or believe that you may have booked the wrong test or test Centre, we will contact you via email to confirm that all your details are correct before booking your test. Please contact us if there are any errors or inaccurate details in your order at is your responsibility to attend the test Centre to sit the test on the correct date and time. We cannot accept liability for your absence under any circumstance. It is also your responsibility to take the correct ID/documentation to the test Centre. Construction Help Centre will not be held responsible for any actions taken after the confirmed booking of the test, once the confirmation has been forwarded to you by us.

Your payment is fully inclusive of the fee for the test, along with an administration fee. As a booking agent, we charge a fee for the management service we provide.

Our service includes the following:
Course Booking Policy

Bookings are only confirmed when you receive a confirmation email from us. Before this, they can be changed. It can take a few days for the course details to be released but should be with you 10 days before the course date. You must take a valid form of ID and your NI number to the course. In the case of online booking, you can go through the course at any point.

Contact Us

If you have any questions regarding these terms or any other matter, you may contact us by writing to us at

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